Overview: The primary role of the Project Manager is to partner with our clients to understand their business, identify needs, and map CodeRyte capabilities to improve key business metrics. The Project Manager must acquire in-depth knowledge of our client's business operations in the area of medical coding, billing and physician reimbursement.
This position reports to the VP of Client Services, George Moon.
Duties / Responibilities:
- Work on-site with customers to understand their business operations and challenges
- Document key metrics which the client will improve by implementing the CodeRyte solution
- Document requirements and transfer knowledge to the CodeRyte implementation team including integration engineers and Account Relationship Managers
- Work with Client Account Manager to define the project team and target dates for major milestones
- Develop project plans necessary for successful client implementation
- Provide direction to assist client with goals and priorities for the CodeRyte solution
- Conduct staff presentations and project team trainings
- Develop understanding and documentation of client coding, billing and reimbursement processes
- Identify issue management and escalation
- ROI benchmarking and management
- Communicate and recommend pro-active issues/solutions back to project teams
- Perform the necessary documentation in a timely and thorough manner according to CodeRyte standards
- Understand client issues and needs in order to ensure best possible solution
- Work jointly with clients to develop agendas and ensure that all relevant objectives are met
- Be prepared for client appointments
- Ensure internal coordination and communications are provided
- Conduct end user training and 1:1 consulting with staff
- Maintains working relationship with client's Project Manager and management
- Monitor milestones, dependencies, and critical paths to ensures deliverables are met
- Continue to service account post go-live until the client's goals are achieved
- Transfer knowledge to the Customer Support team
Requirements:
- Bachelor of Science degree
- Must be able to read, write, speak, and understand the English language
- Possess the ability to work independently and be self-motivated
- Must be knowledgeable of Microsoft Word, Excel, and PowerPoint
- Strong sense of ownership and good follow through skills required
- Strong organizational, troubleshooting and problem solving skills required
- Ability to work consistently without requiring constant supervision and take initiative to generate new ideas to improve department operations
- Excellent organizational skills with an attention to detail and ability to handle and prioritize multiple tasks at the same time
- Willingness to travel up to 60% and ability to secure credit card
- Must have a good sense of humor, patience and a positive attitude
- Strong communication and interpersonal skills
- Must have proven presentation skills
- Flexible style from executive management to end user staff
- Client management skills
- Healthcare environment experience a plus
- System implementation experience a plus
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